Of note: This is a look at Scratch's Coeur d'Alene branch. It's been a while since we tried the Spokane location, so the two spots may or may not be completely different. My guess is the similarities between the two would be more prevalent than the differences, but either way...
I recall quite liking Scratch way back when, and I guess I had expected a bit more than what we saw in Coeur d'Alene. It wasn't a downright bad experience, it just could have been so much better.
Take the “California chicken wrap”. I've ad worse, and though the inclusion of ranch and mozzarella felt a bit non-Californian, it was a fairly straightforward wrap, something I probably could have made at home for half the price.
Now sure, it did have a nice freshness to it, but there was absolutely nothing special about it. I also found the cold tortilla clashing with the hot fillings. And when I say cold, I'm talking out of the fridge cold.
The black bean burger was also a bit underwhelming without being horrible. The patty did fail the (very) basic test of not falling apart, which is annoying, but other than that? It tasted just fine.
You're not going to run out of the room claiming to have seen the light, and again you could probably make the same thing at home for half the price. But then, some days you probably don't want to cook.
This all sounds very negative, but our experience with Scratch wasn't really that bad. We could conceivably go back, because, really, maybe we just caught them on an off day? An underwhelming experience for sure, and one that we would hope would be better the next time around.